We take your privacy seriously around here
Last Updated: December 2024
Look, we get it - nobody actually enjoys reading privacy policies. But since you're staying with us at Nova Ren Quinthal, we think you should know exactly how we handle your info. We're not in the business of selling your data or doing anything sketchy with it. This policy's gonna walk you through what we collect, why we need it, and how we keep it safe.
When you book a room or use our services, we'll need some basic stuff from you. We're talking about your name, email, phone number, and payment details - pretty standard hotel stuff. If you're booking one of our conference spaces or using our concierge services, we might ask for a bit more depending on what you need.
We also gather info automatically when you browse our website - things like your IP address, browser type, and which pages you're checking out. This helps us make the site better and figure out what our guests actually care about.
Simple - we can't run a hotel without it. We need your details to process your booking, send you confirmation emails, and make sure your room's ready when you arrive. Plus, if you've got special requests like needing hypoallergenic pillows or a room on a higher floor, we gotta keep track of that.
We're required by Canadian law to collect certain info for tax purposes and legal compliance. We also need to keep records for a reasonable time after your stay - but don't worry, we're not keeping your credit card numbers lying around indefinitely.
Security's a big deal for us. We use industry-standard encryption for all payment transactions and sensitive data. Our staff only has access to the info they actually need to do their jobs - the person at the front desk doesn't need to see your full credit card number, for example.
Our servers are secured and regularly monitored. We've got firewalls, secure socket layer technology, and regular security audits. Yeah, it's kind of boring tech stuff, but it keeps your info safe from the bad guys.
✓ 256-bit SSL encryption for all transactions
Here's the deal - we don't sell your personal info to third parties. Period. However, we do share data with service providers who help us run the hotel. Think payment processors, booking platforms, and our restaurant reservation system. These partners are contractually required to keep your info confidential and use it only for the services they provide to us.
If there's a legal requirement or court order, we might have to disclose information - but that's about the only time we'd share your data outside of normal operations.
Wanna know what info we've got on you? Just shoot us an email and we'll send you a copy. You've got the right to see what we're storing.
If something's wrong or outdated, let us know and we'll fix it. Changed your phone number? New email address? We'll update our records right away.
You can request deletion of your data, though we might need to keep some stuff for legal or accounting reasons. We'll delete everything we can though.
Don't wanna get our promotional emails? No hard feelings - there's an unsubscribe link at the bottom of every marketing email we send.
Our services aren't directed at kids under 13, and we don't knowingly collect personal information from children. If you're booking a family stay, we'll need info about how many kids are in your party for room setup purposes, but we're not collecting direct data from minors.
If you're a parent and think we've somehow collected info from your child, please reach out immediately and we'll delete it.
Protected & Secure
Sometimes our website might link to other sites - maybe local attractions, partner restaurants, or event venues. Just so you know, we're not responsible for the privacy practices of those other sites. Once you click away from our domain, their privacy policies apply, not ours. We'd recommend reading their policies too if you're concerned about privacy.
We might update this privacy policy from time to time as our practices evolve or laws change. When we do make changes, we'll post the updated version here and change the "Last Updated" date at the top. If there's a major change that affects how we handle your data, we'll try to give you a heads up via email if you're on our mailing list.
It's worth checking back here occasionally just to stay in the loop about how we're protecting your information.
We keep your information for as long as necessary to provide our services and comply with legal obligations. Generally speaking, we'll retain reservation and billing records for about seven years (that's what Canadian tax law requires), but marketing preferences and general account info might stick around longer if you're an active guest.
Once we don't need your data anymore, we'll either delete it or anonymize it so it can't be traced back to you personally.
We're based in Vancouver, Canada, and that's where your data lives. However, some of our service providers might operate in other countries. When we transfer data internationally, we make sure there are proper safeguards in place - think contracts and compliance with international privacy standards. Your data's protected no matter where it physically sits on a server.
If you've got questions about this privacy policy or how we handle your data, we're here to help. Seriously - don't hesitate to reach out. We'd rather answer your questions than have you worried about your privacy.
Email: reservations@novarenquinthal.info
Phone: (604) 555-0147
Address: 1250 Granville Street, Vancouver, BC V6Z 1M9, Canada
You've also got the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we're not handling your data properly. We hope it never comes to that, but it's your right to know.
Thanks for taking the time to read through our privacy policy. We know it's not the most exciting read, but we appreciate guests who care about their privacy. At Nova Ren Quinthal, we're committed to keeping your information safe and being transparent about how we use it. Looking forward to welcoming you.